Your Privacy is Important to Us

We recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.

Information Collection

You can generally visit our Site without revealing any personally information about yourself. However, in certain sections of this Site and when you use our Services, we may invite you to contact us with questions or comments or request information and complete a registration form or submit trip requests and/or trip plans. Due to the nature of some of these activities, we may collect personally identifiable information such as your name, e-mail address, physical address, telephone numbers and other contact information that you voluntarily transmit with your emails or other communications to us. We process the personal data of site users exclusively within the requirements of the Law “On Personal Data and their Protection”.

Information Use

We may use your personally identifiable information for the following purposes:

• Registering you to use our Services;

• Providing you with notices regarding goods or services that you have purchased or may wish to purchase in the future;

• Contacting you to deliver certain Services or information you have requested;

• Ensuring the technical functioning of our network;

• Protecting your account from unauthorized access and verifying your authority to enter the Site;

• Developing new services and improving the content and general administration of the Site and our Services;

In addition, when you contact us by email, phone, WhatsApp, SMS or other communication channels, we may process the information you provide in order to respond to your request and provide customer support.

We use personal information only for the purposes described in this Privacy Policy, including providing our services, processing orders, communicating with customers, improving our website and complying with applicable legal requirements. We do not disclose the personalized data of URL site visitors to other site visitors. We do not sell your personal information. We may share personal information with trusted service providers, business partners and venues where necessary to provide our services, process bookings, complete payments, communicate with you or comply with legal requirements. The only exceptions are situations when the provision of such information to authorized state bodies is prescribed by the current Legislation. We publish and distribute only reports based on collected anonymous data. At the same time, the reports do not contain information by which it would be possible to identify personalized data of service users. We also use anonymous data for internal analysis, the purpose of which is to develop products and services.

Promotions

If you opted to receive communications from us such as promotional e-mails and newsletters when you registered to use the Site and the Services but subsequently wish to cease receiving communications, we encourage you to indicate your preference to unsubscribe or opt-out from receiving such communications by updating your account in accordance with the Updating, Correcting and Deleting Personally Identifiable Information section below.

SMS and Mobile Messaging 

If you separately consent to receive SMS messages from GoComGo, your mobile number may be used to send messages related to requests you submitted, ticket availability, repertoire announcements, bookings, orders, payments and customer service. SMS communications for GoComGo in the United States are sent by GoComGo LLP. SMS consent is voluntary and is not a condition of making a purchase or submitting a request. Message frequency varies depending on your requests and transactions. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us at [email protected]. Mobile telephone numbers and SMS consent information will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. Service providers may process this information only as necessary to provide communications and related support on our behalf.

WhatsApp Communications

If you separately consent to receive communications through WhatsApp, we may use the mobile number you provide to send messages through WhatsApp regarding your requests, bookings, orders and related customer service. WhatsApp communications for GoComGo are provided by GoConcert LLP. Consent to WhatsApp communications is voluntary. You may ask us to stop WhatsApp communications at any time.

Data integrity

We process personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. To the extent necessary for such purposes, we review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our Services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Cookies

We may use small text files called cookies to improve the overall Site experience. Cookies are small text files or similar technologies that are stored on your device when you visit a website. Cookies generally do not permit us to personally identify you.

Our website uses cookies so that we can recognise you when you return and personalise your settings and preferences. Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie or to refuse to accept cookies. Please note that our website may not operate efficiently if you refuse to accept cookies.

We also use Google Analytics to monitor how the website is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the website, where visitors generally came from, how long they stayed on the website, and which pages they visited. Google Analytics places several persistent cookies on your computer's hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.

Links to Third Party Sites

 Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. We encourage you to review their privacy policies before providing them with personal information.

Privacy Policy for "Sign in with Facebook"

If you choose to sign in using Facebook, we may receive certain information from your Facebook account, such as your name and email address, depending on the permissions you grant.
We do not sell or disclose Facebook account information to third parties except as necessary to provide the requested service, comply with legal obligations, or as otherwise described in this Privacy Policy.

Updating, Correcting and Deleting Personally Identifiable Information

We provide you with the ability to review, correct, update and delete your personally identifiable information that you provide to us by accessing and modifying this information on your profile page or by submitting a request to us by e-mail to [email protected]

Data Retention and security

We retain personal information only for as long as necessary to provide our services, fulfill transactions, resolve disputes, maintain business records and comply with applicable legal obligations. We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or destruction.

Privacy Policy Updates

We may need to update this Privacy Policy from time to time. If so, we will post its updated Privacy Policy on our Site located at GoСomGo.com  and we may send registered users an email, so you are always aware of what personally identifiable information we may collect and how we may use this information. If any modification is unacceptable to you, you shall cease using this Site and the Services. If you do not cease using this Site and the Services, you will be deemed to have accepted the change.

If you have any questions regarding this Privacy Policy please contact us at the email address [email protected]